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Frequently Asked Questions

 

If you have questions that are not listed here, please feel free to contact us at support@popup-purger.com

1. What does Popup Purger do?
2. What operating systems and browsers does Popup Purger support?
3. How to purchase Popup Purger?
4. I don't have a credit card. How can I purchase your product?
5. I've ordered your product but have not received my registration key yet.
6. How do I remove your program from my computer?
7. I use the Internet through a firewall/proxy. Can I use your software?
8. I installed Popup Purger, but I still saw all the pop up windows in the test.

 

1. What does Popup Purger do?

Popup Purger is a plug-in for Microsoft Internet Explorer that can block annoying popup ads automatically. With its SmartBlock Engine, Popup Purger can block 100% unsolicited popup ads while never interfere with your normal navigation. Popup Purger can block pop-up, pop-under and even the web page dialog popup ads which most other popup killer can't block. For full feature list, please see here.

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2. What operating systems and browsers does Popup Purger support?

Popup Purger:

OS: Microsoft Windows 95/98/ME/NT4.0/2000/XP.
Browsers: Microsoft Internet Explorer 5.0 and later.

Popup Purger does NOT support other browsers like Netscape, Opera etc..

Popup Purger Pro

OS: Microsoft Windows 95/98/ME/NT4.0/2000/XP.
Browsers: Microsoft Internet Explorer 5.5 and later or MSN Explorer 7.0 and later.

Popup Purger Pro does NOT support other browsers like Netscape, Opera etc..

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3. How to purchase Popup Purger?

We use regnow, a internationally respected registration company to process your order. As soon as regnow receives your order, they will confirm by return e-mail. You will receive a second e-mail with payment verification and registration information. Enter the registration information into the program to complete the registration process.

Click here to buy now.

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4. I don't have a credit card. How can I purchase your product?

You can also order by phone

(877) 353-7297 (toll free, USA, Canada)
(425) 392-2294 (regular, international)

Fax numbers for all faxed orders:

(888) 353-7276 (toll free, USA, Canada)
(425) 392-0223 (regular, international)

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5. I've ordered your product but have not received my registration key yet.

Your order confirmation email should be sent once your order is approved. The problem may be

  • A wrong email address was filled on the order form.
  • Your order automatically authorized and should be reviewed by a human.
  • Our outgoing email was rejected by your ISP.
  • If you have set junk email filters, the order confirmation might be deleted as SPAM.

Please contact sales@popup-purger.com with following information:

  • Your e-mail address on order
  • Your name on order
  • Your Order ID

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6. How do I remove your program from my computer?

If Popup Purger is running, please right click the tray icon and select "Exit" to close it. See the sceeenshot below:

Then run the uninstaller from Start Menu:

Start > Programs > Popup Purger > Uninstall

You can also open your Control Panel, go to "Add/Remove Program", click "Popup Purger x.x.x", then click remove button.

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7. I use the Internet through a firewall/proxy. Can I use your software?

Yes, you can. Popup Purger does not like some popup killers that act as a proxy. You can use any Internet connection without problem.

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8. I installed Popup Purger, but I still saw all the pop up windows in the test.

Because Popup Purger is a plug-in for IE, it is loaded when IE starts. So, the problem may be:

  • Your current IE window was opened before Popup Purger installed.
  • The "Enable third-party browser extensions" option in the "Advanced" tab of "Internet Options" in Internet Explorer is disabled. If this is your case, please
    enable it(let "Enable third-party browser extensions" option checked).
  • There's some unknown reason, the SmartBlock Engine of Popup Purger can not register it as a IE plug-in. In this situation, you perhaps need to reinstall your windows.

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